More Information
Directly respond to reviews from one place
Streamline review responses with intelligent response suggestions that come ready-to-use and customizable to your brand.
Quickly request reviews from the dashboard
Supercharge your client’s business growth with our review-gathering feature. Customizable to your brand, it helps reach customers through various channels and can boost search rankings.
Leverage Machine Learning for Sentiment Analysis
Harness the power of machine learning with AI to analyze online reviews and get insights you might have missed.
- Compile reviews from dozens of sites so you can easily see what’s being said about a business online.
- Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.
- Monitor where a business is mentioned in a variety of sources, including news sites, blogs, and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
- Use competitive benchmarking to see how your business stacks up to the competition on social media outlets and local search.
- Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, your clients can edit or delete any templates and customize their own.
Never miss an online review again!
FAQs
INVISIBLE
What Sources pull into Reputation Management?
Google, Facebook, Yahoo! Local, Booking.com, Expedia.com, Zillow, Indeed.com, TripAdvisor, Apartments.com, Yelp, Glassdoor.com, Grubhub, Hotels.com, Cars.com, Cargurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (Angies List), Healthgrades, Zocdoc, Vitals, Rade MDs, A Place For Mom, Caring.com, Senior Advisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal . . . and many more!
Can I respond to all review resources directly in the product?
Certainly! With Vendasta’s Reputation Management, you have a seamless way to manage your online reputation across various platforms. You can respond to Facebook and Google reviews directly within our user-friendly interface, making it quick and straightforward. For other review sources, we’ve designed a convenient process. You can effortlessly draft your responses within the Reputation Management Product. Once you’re satisfied with your message, a simple click takes you to the source platform, where you can easily copy and paste your prepped response. It’s a smart and efficient way to engage with your customers, ensuring that your reputation remains positive and consistent across the board. Our goal is to make reputation management as effortless and effective as possible for you.
If a business owner responds to a review on a review platform directly, will that response show in Reputation Management?
Absolutely! Reputation Management is designed to provide you with a comprehensive view of your online reputation, and that includes responses you make directly on review platforms. When a business owner responds to a review on a review platform, our system actively searches for these responses and displays them within the Reputation Management dashboard. This ensures that you have a centralized and complete record of all your review-related interactions, whether they originated within our product or directly on the review source. It’s all about giving you a holistic perspective on your online reputation management efforts.
What products and add-ons work well with Reputation Management?
Reputation Management is a powerful tool on its own, but it can become even more potent when paired with complementary products and add-ons to boost your online presence and reputation management efforts: Review Responses: If you find yourself too busy to manage reviews on your own, our expert team can step in. With Review Responses, our professionals will respond to reviews on behalf of your business. This service ensures timely, well-crafted responses that showcase your commitment to customer satisfaction and reputation enhancement. Review Requests: Building a strong review profile begins with requesting feedback from your customers. Our team of experts can assist by sending out review requests to your customer list. This proactive approach can significantly boost the quantity and quality of your online reviews, helping you stand out in your industry.
Does Reputation Management automatically respond to my reviews for me?
Reputation Management doesn’t automate review responses on your behalf. However, our Pro and Premium versions come equipped with powerful AI tools designed to assist in responding to customer reviews effectively. These AI tools are invaluable for businesses looking to manage their online reputation efficiently. They help by suggesting response templates and providing insights into the tone and content of reviews. While the actual response is still crafted by you, these AI-driven features streamline the process, allowing you to respond quickly, professionally, and in a manner that resonates with your customers. It’s all about using technology to enhance your reputation management efforts while maintaining a personal touch in your responses.
Can I add additional review sources to Reputation Management so I can monitor them?
We value your input and are always open to suggestions for adding new review sources to Reputation Management. However, to ensure the quality and reliability of these sources, they must undergo a vetting process. If you have specific review sources you’d like to see integrated into Reputation Management, please don’t hesitate to share your suggestions. You can forward your recommendations to your account manager. We appreciate your feedback and will carefully consider your suggestions for future enhancements to our platform. Your insights play a crucial role in helping us continually improve our services.
Can negative reviews be prevented or deleted with Reputation Management?
Reputation Management offers a strategic advantage in the world of online reviews. While we can’t delete negative reviews, we can help you push them down the list. How? By efficiently gathering more positive reviews! We strongly recommend collecting and showcasing all reviews, regardless of their rating. This approach aligns with guidelines from platforms like Google, which discourages the practice of “review gating” (preventing negative reviews from being posted). Embracing all reviews, positive and negative, can actually help businesses appear more genuine and trustworthy to their audience. Our platform streamlines the process of requesting reviews from your satisfied customers, making it easier than ever to amass a wealth of positive feedback. With an increased volume of glowing reviews, those occasional negative ones get buried further down the list. This means that when potential customers check out your reviews, they’ll be met with a chorus of positivity, effectively overshadowing any occasional negative feedback. It’s a powerful way to take control of your online reputation and showcase your business in the best light possible.
Can I request reviews through SMS text messages?
Absolutely! We understand the power of SMS for gathering reviews, and we’re excited to announce that this feature will be available starting in October 2023 as part of Reputation Management Premium. However, it’s important to note that beginning on August 31, 2023, major mobile carriers in the United States, including T-Mobile and AT&T, will start blocking messages from unregistered businesses to reduce spam. To ensure your business can send SMS text messages, you’ll need to register. This registration process will be conveniently available within our app, allowing you to comply with these regulations and continue utilizing SMS as a valuable tool for gathering reviews. We’re committed to keeping you informed and equipped with the latest features to enhance your reputation management efforts.
