“I just wanted to drop you a quick note to express our gratitude for all your help with the design of our website. From the very beginning, not knowing anything about websites other than we needed one, it was a pleasure to work with you. Thanks for taking the time to explain the whole process to us and for not making us, me especially, feel like a totally uninformed computer novice. We truly appreciated you listening to all of our ideas, even the totally crazy ones, and for keeping us pointed in the right direction. Since the site first went up, we loved the look of it and how easy it is to move around on it. We have had nothing but positive feedback. I am not in the habit of writing fan letters but you totally deserve this one. Keep up the great work.”
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